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Report an issue
Submit a report if your payment was debited, wallet was not credited, or data was not received. Track progress with your report reference and phone number.
Payment Debited — No Order
MoMo debited but checkout failed or no order was created.
Submit report →Wallet Top-Up Not Credited
Customer wallet, store spend wallet (Add funds), or platform wallet top-up not credited.
Submit report →Order Completed — Data Not Received
Order marked completed but data was not received (after the required wait period).
Submit report →Other Issue
Other payment or order related issues.
Submit report →Track my reports
Look up reports by phone number
Important
Use the same phone number you used for the payment or order. You will receive a report reference after submitting — save it to track progress.