Delivery Report
Policy
Everything you need to know about reporting data delivery issues. Please read carefully before submitting a report.
WhatsApp Reports Will NOT Be Attended To
Order delivery reports sent via our WhatsApp group or direct messages will NOT be processed. You must use the Delivery Report system on your dashboard to submit reports. This is the only accepted method.
How It Works
Follow these steps if you have a delivery issue
Didn't Receive Your Data?
If you placed an order and didn't receive your data, you can submit a Delivery Report directly from your dashboard. This is the only accepted method for reporting delivery issues.
Report After 2 Full Days
You may submit a delivery report only after 2 full days (48 hours) from the time of your order. The report must be submitted after 24 hours and at least 2 days must have passed since the order. Reports submitted before 48 hours will be rejected.
We Investigate & You Get an SMS
Once you submit a report, our team will forward your case to the provider for investigation. You'll receive an SMS notification on your registered Data Site Builder phone number to confirm your report is being attended to.
24-Hour Follow-Up Window
After we report to the provider, you have 24 hours to follow up if the issue is not resolved. If you don't follow up within 24 hours, we assume the data was received and the case will be automatically closed.
Case Resolution
Once the issue is resolved or the follow-up window expires without a response, the case is closed. Resolved cases mean your data has been re-processed or a wallet refund has been issued.
Important Rules
Please take note of these rules before submitting a report
When to Report
You may submit a delivery report only after 2 full days (48 hours) from the time of your order. The report must be after 24 hours and at least 2 days must have passed. Reports before 48 hours will be rejected.
SMS Alerts
You'll receive an SMS on your registered Data Site Builder phone number when your report is forwarded to the provider for investigation.
No WhatsApp Reports
Delivery issues reported via WhatsApp group or direct messages will not be processed. Use the dashboard only.
Follow Up Promptly
After we report to the provider, you have 24 hours to follow up. No follow-up means the case auto-closes.
One Report Per Order
You can only submit one delivery report per order. Make sure to include all relevant details in your report.
Correct Order ID
Ensure you use the correct Order ID when submitting a report. Only orders that belong to your account can be reported.
Fair Use
Abuse of the delivery report system (false claims, spam reports) will result in account suspension.
Need to Submit a Report?
Log in to your dashboard and go to Delivery Reports to submit a new report. You can report from 2 full days (48 hours) after your order. You'll get an SMS once we attend to it.
By using Data Site Builder services, you agree to abide by this delivery policy. For questions, contact our support team.